WILL MY FIREARM ORDER SHIP TO MY HOME?
By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Send to us any FFL of your choosing, provide us with the license, referencing your name and order number, after purchasing.
HOW DO I PLACE AN ORDER WITH GUN RETAILS?
Our shopping cart can be accessed by the link in the upper-right corner of all Gun Retails pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order.
HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?
Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.
PLEASE NOTE: Processing times are separate from actual shipping times.
If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. IF YOU DON’T HAVE A NEARBY DEALER, PLEASE EMAIL US, CALL US OR WRITE US THROUGH OUR LIVE CHAT AND WE’LL SORT THINGS OUT FOR YOU
PLEASE NOTE: In times of high order volume these processing times may increase.
For further specifics on shipping procedures please see our Shipping page.
HOW DO I KNOW THAT YOU RECEIVED MY ORDER?
Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.
HOW CAN I TRACK MY SHIPMENT?
To track your shipment, open your email containing the UPS tracking number. Click on the link to track you order.
IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?
Gunetail.com products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Gunretail’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.
DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.
CAN I ADD TO MY ORDER ONCE I HAVE SUBMITTED IT TO YOU?
No, once your order has been placed, we cannot add any additional items to your order. Our orders are sent automatically to our warehouse for picking and shipping. You will have to place an additional order with Gun Retails for any additional items you may wish to purchase.
WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?
As with most technology there are times when errors occur and Gunretails does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. Gunretails reserves the right to correct any errors on our website that are discovered.